Professional After-Sales Service: The Key to VIMID’s Customer Success

The rapid growth of Vietnam’s economy has driven an increasing demand for freight transport, and with it, heightened competition within the industry. Amid numerous truck distributors in the market, a brand’s ability to earn customer trust depends not only on product quality but also on the professionalism of its after-sales service. Recognizing this, VIMID Joint Stock Company (stock code: VVS) has consistently invested in building a comprehensive after-sales service system, ensuring peace of mind and maximum convenience for customers.

For over 15 years, VIMID has placed customers at the heart of its operations to continuously improve both product quality and service standards, to deliver an optimal ownership experience. The company places strong emphasis on developing a robust after-sales network, ensuring that

Up until now, VIMID has established a nationwide network of 22 3S service stations and authorized dealers stretching from the North to the South of Vietnam. These service centers not only provide maintenance and repair services but also ensure the swift supply of genuine spare parts, minimizing vehicle downtime and maximizing operational efficiency for customers. Looking ahead, VIMID remains committed to expanding its 3S service station network in line with its goal of achieving “one 3S service station every 100 kilometers”, further reinforcing its dedication to customer care and operational excellence.

VIMID operates a network of 22 3S service stations and authorized dealerships across Vietnam — from North to South — ensuring fast, efficient, and reliable support for every customer.

When choosing HOWO Sinotruk trucks distributed by VIMID, customers not only receive high-quality vehicles but also enjoy comprehensive, long-term support throughout the entire product lifecycle. VIMID is committed to delivering superior after-sales services with practical benefits and added value.

Customers are entitled to official Sinotruk-authorized warranty service in accordance with international standards. In addition, VIMID provides vehicle operation training and maintenance guidance, helping customers to proactively maintain their trucks efficiently. A dedicated team of service advisors is always on hand to offer consultation, and timely assistance, ensuring that operations remain uninterrupted.

VIMID also offers scheduled maintenance reminders to help keep vehicles running safely and smoothly. Notably, the company’s 24/7 roadside assistance is always ready to respond — anytime, anywhere. Furthermore, exclusive customer appreciation programs and the “HOWO Doctor” initiative not only help optimize operating costs but also enhance the overall ownership experience.

Understanding the critical role of spare parts in vehicle performance and longevity, VIMID has heavily invested in genuine parts warehouses at all 3S service stations nationwide. This ensures quick parts availability, minimizes downtime during maintenance or repair, and guarantees high-quality, transparently warranted components, keeping trucks durable, safe, and efficient throughout their service life.

VIMID constantly invests in its after-sales service system, ensuring maximum peace of mind and convenience for customers.

Guided by the philosophy of “People-Centered Development,” VIMID’s 3S service personnel are professionally trained under Sinotruk’s global standards and mentored by leading industry experts. Each technician possesses extensive hands-on experience, the ability to quickly handle issues ranging from minor issues to complex repairs, and demonstrates professionalism and dedication in every task, all to deliver the highest service quality and optimal customer experience.

To continuously enhance the technical skills of its workforce, VIMID also organizes an annual “Technical Skills Competition” for technicians from its nationwide branches and authorized dealerships. This initiative not only improves expertise but also fosters a spirit of excellence and teamwork across the service network.

Beyond tangible results, customer satisfaction remains the clearest testament to VIMID’s commitment. Mr. Nguyen Trung Kien (Hanoi) shared: “Before buying a truck, I considered several brands, but what convinced me to choose VIMID wasn’t just the vehicle quality. It was their after-sales service network across the country. Whenever my truck had an issue in any area, the nearest rescue team responded quickly, saving me valuable time and keeping my work on schedule.”

Also, Mr. Pham Hong Chuong (Bac Giang) praised the mobile repair service: “As someone who directly operates the truck, I highly appreciate VIMID’s mobile repair team. Their technicians are highly skilled, come directly to the construction site to inspect and fix problems, which saves me a lot of time, while ensuring the truck is maintained to high standards.”

Through its relentless dedication, VIMID has built a comprehensive and customer-focused service ecosystem, delivering practical value to both clients and partners — fully deserving its reputation as a leading provider of integrated transport solutions for over 15 years. With dedication and a sustainable growth strategy, VIMID continues to strengthen its leading position and build lasting customer trust, steadfastly accompanying the sustainable development of Vietnam’s transportation industry.