VIMID 3S Service Network – Elevating Customer Experience

3S Model – A Comprehensive Service Standard

In freight transport, ensuring stable vehicle operation depends not only on product quality but also on the capability of supporting services. The 3S model (Sales – Service – Spare Parts) has therefore become a key standard, enabling fleet owners and transport operators to access a full range of services within a single system.

As the strategic partner and official importer–distributor of SINOTRUK (HOWO) trucks in Vietnam, VIMID not only delivers products but also develops and operates a nationwide 3S network. This ensures that every vehicle is not only delivered but also continuously supported throughout its operational lifecycle.

23+ 3S Service Stations and Authorized Dealerships Nationwide

VIMID currently operates more than 23 internationally standardized 3S service stations and authorized dealerships, developed in accordance with Sinotruk standards in Vietnam.

Strategically located across multiple regions, the network enables convenient service access, reduces turnaround time, and ensures vehicles remain ready for operation. This serves as a critical foundation for maintaining continuity and stability in transport activities.

Genuine Spare Parts – Secured Supply, Assured Quality

One of the key advantages of the 3S system is its integrated spare parts supply capability.

VIMID has established a large-scale spare parts network, providing a full range of genuine components across all branches nationwide. All parts are imported from Sinotruk, undergo strict quality control processes, and are backed by clear warranty policies.

This proactive supply not only shortens repair time but also ensures stable vehicle performance and minimizes operational risks.

Comprehensive Service Portfolio Across the Vehicle Lifecycle

VIMID’s 3S network offers a full suite of technical services, supporting customers from pre-delivery to long-term operation:

• Pre-delivery inspection and initial maintenance services
• Customized maintenance packages tailored to specific vehicle types
• Warranty, maintenance, and repair services at workshops
• Genuine spare parts supply
• Extended warranty services
• Mobile repair services at project sites
• Roadside assistance for vehicles both within and beyond Vietnam
• Overhaul and refurbishment services for used trucks
• Value-added services (dashcams, GPS, registration and inspection support, vehicle insurance packages, bank financing solutions, etc.)

This service ecosystem ensures vehicles maintain optimal technical condition, enhancing operational efficiency and extending service life.

Expert Team and 24/7 Customer Support

The 3S network is operated by highly skilled technicians and experts, professionally trained to ensure consistent service quality across the system.

In parallel, VIMID maintains a dedicated customer service team available 24/7, ready to respond promptly to operational needs. This minimizes downtime and ensures continuous support in all operating conditions.

A Service Foundation for Stable and Sustainable Transport

With a fully integrated 3S model deployed nationwide, VIMID goes beyond technical services to provide a comprehensive support platform for transport businesses.

As the industry increasingly demands higher efficiency and operational continuity, the 3S network plays a vital role in enabling businesses to proactively manage their fleets, optimize costs, and sustain long-term operational performance.